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      <title>IBM Plays Customer Service Matchmaker With Call Center Offering</title>
      <link>http://redir.internet.com/rss/agroclick/www.ecrmguide.com/news/article.php/3871606</link>
      <description>Big Blue teams up with Assurant Solutions to develop algorithms that pair center service representatives best suited to address specific customers and issues.</description>
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      <title>What Microsoft Learned About Data Security From 'Botnet'</title>
      <link>http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/news/article.php/3871586</link>
      <description>Taking down a botnet, especially one of the biggest, is a daunting task that needs to be done in 'layers' and severing the creature's connections to the outside world doesn't get rid of the beast.</description>
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      <title>Google TV? Stay Tuned</title>
      <link>http://redir.internet.com/rss/agroclick/itmanagement.earthweb.com/netsys/article.php/3871551</link>
      <description>Team of tech titans Google, Intel and Sony signals heightened competition in the race to provide TV viewers with Internet content.</description>
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      <title>Say What ... Changed? (aka, How'd &lt;em&gt;That&lt;/em&gt; Happen?!?)</title>
      <link>http://redir.internet.com/rss/agroclick/www.itsmwatch.com/itil/article.php/3871516</link>
      <description>Having a better understanding of what changed aids not only IT operations but also information security and reduces risk, writes ITSMWatch columnist George Spafford.</description>
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      <title>Facebook Malware Targets Banking Passwords</title>
      <link>http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/features/article.php/3871491</link>
      <description>The social networking site is dealing with yet another malware scam that attempts to steal users' usernames and passwords to access Facebook users' online banking accounts.</description>
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      <title>Ubuntu Lucid Lynx: Ubuntu's Most Innovative</title>
      <link>http://redir.internet.com/rss/agroclick/itmanagement.earthweb.com/osrc/article.php/3871481</link>
      <description>Ubuntu Lucid Lynx&amp;#146;s goals are clear and ambitious, yet not every Linux desktop user will be happy with the new direction. 
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      <title>Security Firm Warns of Hole in Windows Virtual PC</title>
      <link>http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/news/article.php/3871476</link>
      <description>Core Security Technologies said it's found a nasty bug in Windows Virtual PC that could let an attacker bypass important security protections. But what does Microsoft think?</description>
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      <title>Cyber Crooks Doubled Their Take in '09: FBI</title>
      <link>http://redir.internet.com/rss/agroclick/www.esecurityplanet.com/features/article.php/3871456</link>
      <description>The FBI said losses from cyber criminal activities more than doubled in 2009 and that men were more likely than women to be scammed for larger sums.</description>
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      <title>Don't Give Software Vendors the Upper Hand</title>
      <link>http://redir.internet.com/rss/agroclick/www.cioupdate.com/budgets/article.php/3871441</link>
      <description>It's best to walk before letting software vendor stick you with a deal you don't want. Here's how.</description>
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      <title>Google Denied Trademark for Nexus One</title>
      <link>http://redir.internet.com/rss/agroclick/itmanagement.earthweb.com/mowi/article.php/3871416</link>
      <description>It looks like some of Google's attorneys will have some explaining to do now that the USPTO says the Nexus trademark belongs to a telco from Oregon.
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